Return Policy

If you are not 100% satisfied with your purchase you may return :

Unworn, Unaltered and Unwashed merchandise with all tags attached
and in original condition within 30 days from date of delivery. 
(This excludes any items in 'On Sale Now' Category. These products are not refundable, exchange only.)

TO RETURN AN ITEM , PLEASE FOLLOW THESE SIMPLE INSTRUCTIONS :

1. Contact us at customerservice@dream-pants.com. Specify your order number, style number, color and size you want to return and tell us the reason of your return. Let us know whether you would like an exchange or a refund. 

2. We will then issue you an authorized return number. Do not return any item without a return authorization number.

3. Please include inside the package a copy of the packing slip from the original order and write on it the authorization return number.

4. USA Customers, we kindly ask you to only ship with USPS ( United States Postal Service).
In order to facilitate the return process, please provide us by email the tracking number of your return as soon as it is shipped. This will speed up the return process. 

5. Upon receiving the return merchandise, we will at your choice issue a refund or process an exchange.

6. Note that all shipping fees from Dream-Pants to our customers are free. 
Note that all shipping cost from customers to Dream-Pants are at customer charge and are not refundable.

7. We DO NOT charge any restocking fees as many of our competitors do!

Address to return merchandise, 2 options:

Dream Pants Inc
8356 NW 68th ST.
AEB-3332-2018
MIAMI, FLORIDA 33166 
UNITED STATES

OR :

Dream Pants Inc.
555 Chabanel West
Suite M-07B
Montreal , Quebec , H2N 2H8
CANADA

For any additional info, please contact us at:
customerservice@dream-pants.com
or Call Toll Free :  1-855-999-2655

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